Returns/Refunds

RETURNS/REFUNDS
Please note, all returns are at the customer's own cost. (Unless item is deemed defective or damaged). (30 Days Returns/Refund Policy)

EXTENDED XMAS RETURN DATE - JANUARY 13th

Any order placed between November 1st - December 19th will have an extended return date of JANUARY 16th. Any orders returned after this period and outside of the standard 30 Days will be sent back to the customer.

Items must be unused and re-sellable as new, including undamaged packaging. Damaged packaging will incur a deduction of refund amount. Footwear and accessories must be returned in the original branded boxes provided and inside a protective shipping box/postal bag. All branded tags and barcode labels must be attached and intact.
Please ensure to enclose any original paperwork as proof of purchase, any item(s) returned without proof of purchase will be refused. Please fill out in full the returns sheet provided with your items, this will aid in the speed in which your return is processed.
If you have any questions please get in touch via our contact page and a member of our customer service team will be happy to help.
 
Refund Policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. 
We reserve the right to refuse any returned/exchanged item that does not meet reasonable condition and quality standards upon inspection, and any item that is deemed defective and/or damaged at the fault of the customer.
Any claims on faulty goods must be submitted within 30 days of your purchase date.  Any claims after this time has expired cannot be considered.

If you have an issue with you order please contact customer service.

CUSTOMER SERVICE:
info@lavairbrand.com
01296 653100

RETURNS ADDRESS:

 

LAVAIR LTD

C/O REFUEL GLOBAL BRANDS LTD

5 JEFFERSON WAY

THAME

OXFORDSHIRE

OX9 3SZ

UNITED KINGDOM